For Assisters: Health Insurance Literacy eLearnings

The Cover Missouri Coalition created self-guided online trainings to promote and support health insurance literacy. The trainings are offered to anyone who has an interest in sharing clear and easy-to-understand information about health insurance with consumers and patients.

What eLearnings are available?

The following eLearnings are available through the Cover Missouri Online Training Center. It’ll take about 15 minutes to watch eLearnings 1 – 6. eLearnings 7 and 8 are combined and take about 30 minutes.

Introduction to health insurance literacy
Introduction to health insurance literacy

What is health insurance literacy? Watch this introduction eLearning to find out.
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Empowering people with health insurance
Empowering people with health insurance

Don’t just teach consumers what they need to know, empower them so they can do more!
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How to speak so that consumers understand
How to speak so that consumers understand

What you need to know about using verbal communication skills to communicate clearly.
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How to use handouts
How to use handouts

What you need to know about using handouts during appointments with consumers.
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How to use plain language to create clear materials
How to use plain language to create clear materials

Need to create materials of your own? Follow these plain language principles.
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How to use numbers clearly
How to use numbers clearly

Numbers can be tricky. Here’s how you make them easier to understand for consumers
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Diversity at your desk
Diversity at your desk

Numbers can be tricky. Here’s how you make them easier to understand for consumers
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NOTE: For best user experience, please use Chrome, Firefox or Internet Explorer. eLearnings will not work in Safari.